Shipping policy
hipping Policy – Sqin Botanicals
Last Updated: October 2025
Thank you for shopping with Sqin Botanicals! 🌿
We work hard to deliver your favorite essential oils, carrier oils, and skincare products safely and quickly to your doorstep. Please read our shipping terms carefully.
🚚 1. Order Processing
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- Orders placed after 2 PM will be processed on the next business day.
- You’ll receive an order confirmation email or SMS once your purchase is complete and another notification when your order ships.
📦 2. Shipping Timeframes
Once shipped, delivery usually takes 7 Days:
- Metro Cities: 3–5 working days
- Other Locations: 5–7 working days
- Remote or Rural Areas: 5-7 working days
Please note: Delivery times may vary due to courier delays, weather, or festivals.
🏷️ 3. Shipping Charges
- Free Shipping on all prepaid orders above ₹999 across India.
- A standard shipping fee of ₹50–₹100 applies to orders below ₹999 (depending on your pin code).
- For Cash on Delivery (COD) orders, a small COD fee (₹40–₹60) may apply.
💳 4. Cash on Delivery (COD) Orders
- COD is available for selected pin codes only.
- Please ensure you are available at the delivery address to collect your parcel.
- Repeated COD rejections may limit your ability to place COD orders in the future.
🌍 5. Delivery Partners
We ship through trusted logistics providers such as:
Delhivery, Blue Dart, DTDC, XpressBees, and India Post — depending on your location and product type.
Each parcel is securely packed to ensure your products reach you safely and intact.
🔎 6. Tracking Your Order
Once your order is shipped, you’ll receive:
- A tracking ID via email or SMS
- A link to track your order in real-time on the courier’s website
If you haven’t received tracking details within 3 business days, please contact us at support@sqinbotanicals.com.
🧴 7. Damaged or Missing Packages
We take extra care while packaging, but if your order arrives damaged, leaked, or incomplete, please notify us within 48 hours of delivery with photos/videos of the package.
Email us at support@sqinbotanicals.com with:
- Your Order ID
- A short description of the issue
- Clear photos/videos of the packaging and product
Our support team will review and resolve it promptly.
🚫 8. Undelivered Orders / Wrong Address
- Please double-check your shipping address while placing your order.
- If your order is returned due to incorrect or incomplete address, additional charges may apply for reshipment.
- Sqin Botanicals is not responsible for non-delivery caused by address errors or failed delivery attempts.
🌱 9. International Shipping
Currently, we ship only within India.
We’re working on enabling international shipping soon — stay tuned for updates on our website and Instagram!
📞 10. Need Help?
Our support team is here to help you with shipping or tracking issues.
📧 Email: support@sqinbotanicals.com
🌐 Website: www.sqinbotanicals.com
❤️ Sqin Botanicals Promise
Every product is carefully packed with care and love.
We aim to provide you a smooth, transparent, and eco-friendly delivery experience — every single time.
